We’re committed to providing you with an excellent customer experience when using our site.
To help us do this, we need to collect information from you when you visit our websites and when you get in touch with us
We then use it to:
· Provide you with any goods or services requested
· Administer your account, including telling you of changes
· Identify whether you may have experienced problems requesting one of our products or services
· Generally provide the best service to you that we can!
We also use it to:
· Tell you about special offers from our partners
· Do marketing and market research
· Tell you about cool new stuff on our website.
If you'd rather not receive this information, please let us know by contacting us on 01453 834860 or firstname.lastname@example.org.
Data security protection
Forest Green Rovers complies with the Data Protection Act 1998. We collect, store and use personal data carefully, and ensure that it is kept secure. As a rule we do not, and will not, pass the information that you give us to any organisations other than to our agents and relevant industry service providers.
However, we may disclose personal information:
· as part of a legal process (i.e. in response to a court order);
· in response to a law enforcement agency’s request;
· where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the health and physical safety of any person;
· or as otherwise permitted or required by law and consistent with legal requirements
How and what we collect
We collect the information requested by any of our web forms, together with any comments or ideas that you may send us. We also collect information about how people use our website. This is so we can continually improve the online customer experience.
We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.
How to find out what data we have about you
You can e-mail us at DataProtectionOfficer@ecotricity.co.uk or write to:
The Data Protection Officer, Unicorn House, Russell Street, Stroud, Gloucestershire, GL5 3AX.
The information that you request will be provided within a maximum of 40 working days. We try to ensure that the information we hold is accurate, up to date and relevant and we'll be happy to correct any inaccuracies. There may be a fee of up to £10 for this.
We use secure pages (such as SSL) to encrypt sensitive customer information that you enter in our web forms before it is then sent to us. We store and manage this information securely to prevent unauthorised access.
Identifying you as a customer
To ensure we keep your personal details secure, and restrict unauthorised access to your account, we may ask you a set of security questions before discussing your account with you. Only named account holders can discuss or request changes to be made on your Forest Green Rovers account. Please co-operate with us when establishing your identity, to help combat identity fraud.
What are cookies?
Cookies are files that are recorded in temporary Internet folders on your PC. They’re a useful tool because they enable us to better understand how people use our website. This in turns means we can continually improve your online experience at www.forestgreenroversfc.com, www.shop.forestgreenroversfc.com and www.tickets.foresetgreenroversfc.com.
We understand that some people have concerns about cookies. Briefly, cookies record no personal data, can't read your hard disk, can't be used to create viruses or destructive programs on your computer, and can't be used to instantly fill up your hard drive. You can read more about cookies uses and risks on Wikipedia.
VenueManagementSession - we use this to preserve your session as you move from page to page in the site. It is only kept for the time you are using the site.
utm – These cookies come from Google analytics tools that record pages visited on our site. We use 7 of these, (utma, utmb, utmc, utmx, utmxx, utmz, utmx_k) that show when, where and how you access our site.
eZSESSID – This cookie generated by the software we use to publish the website, it retains data in forms – so we can represent it to you.
partner – we use this cookie so you automatically take advantage of offers from our partner organisations such as Ecotricity.
Voucher_code - we use this cookie so you automatically take advantage of vouchers you have selected to use from our site.
Invite_code - we use this cookie so you automatically take advantage of invites you have selected.
What about e-mail?
As an environmentally-focused company we’re committed to taking steps to reduce our reliance on paper in our customer communications. Therefore we will strive to use email communications wherever possible. In the case of marketing communications we will always allow you to unsubscribe from this form of communication. 'Phishing' is a term which refers to the illegal collection of personal information over the internet by criminal organisations or individuals pretending to be official companies.
Frequently, this is by email. Rest assured we will never ask you to email us any personal information, such as payment/financial details or your address! If you are ever concerned or unsure, please contact us first.
We will update our policies on this page with the date of change.
From time to time we include hypertext links to sites which are created by individuals and companies outside Forest Green Rovers. We do this when there is a particular relevance to the topic you're reading about. And whilst we endeavour to check that the content of these sites is suitable, we unfortunately cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.
Last updated: [12/09/2013]
Forest Green Rovers Football Club Limited: The New Lawn, Another Way Forest Green, Gloucestershire, GL6 0FG
Registered in England and Wales: Company No. 06748691