Delivery and Returns
If a choice is available based on your order, you will be prompted to choose which delivery method you would like to use during checkout and we will also confirm the postage cost.
- All orders received before 12pm GMT will be processed same day.
- Ticket and merchandise orders are processed from Mon-Fri 9am to 3pm. Please bear this in mind when making orders on weekends.
- Sorry, we cannot despatch to BFPO or PO Box addresses.
- We use two delivery methods - Royal Mail First Class post (normal), and Royal Mail Special Delivery™ (express).
- Tracking is available for orders delivered via Royal Mail Special Delivery, the tracking number can be requested by contacting the club on 01453 834860 after 2pm.
- Please check individual products for information on delivery times for personalised goods.
Royal Mail Special Delivery™ will need a signature at the point of delivery and is only available in the UK.
Whilst this service is available in the UK, there are certain delivery restrictions in particular areas shown below.
We deliver by 5.30pm the next working day in the following postcode areas:
IV21-28, 40, 52, 54 Inverness
PH15, 17-26 Perthshire
HS1 Stornoway (Lewis)
HS6 N Uist
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
PA20 (0&9) town only
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
We deliver within two working days by 5.30pm to the following islands:
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
We deliver within three working days by 5.30pm to the following islands:
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
Forest Green Rovers shop returns policy
We want you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have ordered, please return it within 7 days of the date of receipt and we will refund your money (exclusive of any delivery charge) or send you a replacement.
To ensure we can deal with your return as quickly as possible please call us on 01453 834860 or email firstname.lastname@example.org, for the appropriate address to return your parcel to - we’ll also advise you on the best method of returning the goods. Please wrap and box goods carefully to prevent damage.
Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.
The following items are non-returnable unless faulty:
(a) personalised goods
Distance Selling regulations - It is your statutory right to cancel your purchase for any reason within 7 working days from the day after you receive the goods. You must return the goods to us at your expense or we will arrange collection at your expense. Please note if we have to arrange collection it is invariably more costly than if you return the goods to us.
Please call us
Do get in touch with us before sending anything back, so we can work out the best course of action - call us on 01453 834860, or e-mail us at email@example.com. We do not offer refunds or exchanges on items you were given as a gift.
If you're returning goods because they are faulty or were received in a damaged condition, please contact us as soon as possible, so that we can process your return as quickly and efficiently as possible, as returns received back without the right details may take longer to sort out.
If the goods are faulty or damaged on receipt, or a fault occurs within 7 days after you receive them, we'll replace the goods or refund your money, as you prefer.
If a fault occurs after 7 days of purchasing and up to 12 months, we will repair or replace the goods as appropriate.
If on inspection it is obvious that any fault occurred due to damage, misuse, neglect, repair or modification by you the customer, then unfortunately we won't be able to cover postage charges or offer a refund/replacement.
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